Privacy Policy

1. Introduction

Welcome to FlowPilotly. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website and software-as-a-service application.

By accessing or using our services, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy.

2. Information We Collect

To provide our home services CRM features, we collect several categories of information:

• Account Data: Contact information, credentials, and profile settings you provide when setting up your business account.
• Customer & Field Data: Names, phone numbers, addresses, and schedule details of your clients, inputted to coordinate jobs and dispatch technicians.
• SMS Logs: Text messages, dispatch alerts, and carrier transmission statuses processed through our system.
• Payment Info: Billing details and checkout metadata. Note that all financial processing is managed directly via Stripe.

3. How We Use Your Data

We use collected data solely to deliver, secure, and improve our services, including:

• Routing transactional SMS alerts, dispatch portals, and payment links to your customers.
• Preventing unauthorized access and maintaining strict multi-tenant boundary security.
• Processing your subscriptions, carrier compliance registrations, and payments.
• Providing client support and technical troubleshooting.

4. Data Protection and Multi-Tenancy

We employ strict security policies to protect database transactions. Customer information and dashboard data are dynamically isolated at the Firestore and Cloud Storage levels to prevent cross-tenant access.

However, no internet transmission is 100% secure. While we work diligently to safeguard your accounts, we cannot guarantee absolute security.

5. Changes to This Policy

We may update this policy periodically to reflect changes in compliance requirements, SMS regulations (like 10DLC), or our business operations. We will notify you of significant changes by posting the new version on this page and updating the date.